We've built a RAG (Retrieval Augmented Generation) bot called FCS - Alex which provides intelligent technical support for the Vena financial consolidation platform. The system combines a comprehensive knowledge base with advanced language models to deliver accurate, context-aware answers to your questions.
FCS - Alex is powered by OpenAI's GPT-4o and uses semantic search to retrieve relevant documentation from our knowledge base, ensuring responses are grounded in verified information. The system can answer follow-up questions, provide step-by-step instructions for Workbook tasks, assist with configuration tasks, and help users across different roles—from Contributors to Modelers to Administrators.
We're excited to introduce FCS - Alex to help streamline technical support and improve productivity. The system includes source citations, anti-hallucination safeguards, and the ability to create Jira tickets when needed. Start chatting now to experience AI-powered support for your Vena platform questions.